Secret Cinema organisers have cancelled both weekend screenings of Back to the Future, after ongoing difficulties with hosting the "immersive" cinema event.
Founder Fabien Riggall told the BBC News website he had not been able to meet technical requirements to satisfy local authorities.
He said he had been "fighting" to open on time and it was "absolutely heartbreaking" to disappoint fans.
"We are working tirelessly to get this show going," he added.
His decision comes after three previous events were cancelled, with ticketholders given only a couple of hours' notice.
Acknowledging the anger over these cancellations, Riggall said he would scrap the weekend screenings in advance to prevent further frustration for fans.
"They'll be incredibly disappointed and I'm hugely apologetic for that but I cannot expect our audience to have to have the same pressure and frustration another day," he said.
He added the company was working with the local council "constructively" to understand the complexities of the immersive experience.
"We genuinely believed we were ready to open," he said.
"We've built an ambitious show and we weren't able to get to the position in which we were able to open with the local authorities happy.
"I completely and utterly understand how angry and frustrated people must feel.
"This is the first time in 10 years of doing these shows we've not been able to get there."
Secret Cinema has offered ticketholders - who paid £53.50 each - the opportunity to attend another scheduled screening date instead, or a refund.
Riggall said he hoped the shows would resume on Thursday, 31 July.
Secret Cinema cancels weekend shows
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